Onboarding to Offboarding: Making Your Client Experience Amazing

This month, I had the chance to speak at the Online International Virtual Assistants Convention (OIVAC) 2024 about something crucial for all of us: "Onboarding to Offboarding - How to Create an Excellent Client Experience."

Imagine a room filled with talented online service providers, VAs, and freelancers, all ready to learn how to perfect the client experience from start to finish.

Here’s a quick look at what I shared, along with some real-life stories:

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